Payment Processing Platform
Complete automation for recurring benefit payments
Our flagship platform handles the entire payment lifecycle from eligibility verification through to reconciliation and reporting. Built specifically for UK social benefit requirements, it integrates with existing council tax systems, housing databases, and banking infrastructure.
What's included
- Automated eligibility verification against configurable criteria
- Multi-channel payment distribution (BACS, Faster Payments, prepaid cards)
- Real-time payment status tracking and recipient notification
- Comprehensive reconciliation tools with bank feed integration
- Customisable dashboards showing payment volumes, error rates, and processing times
- Automated exception handling with workflow routing
- API access for integration with existing systems
- Monthly system health reports and optimization recommendations
Ideal for
Organisations processing more than 500 benefit payments monthly who need to reduce manual intervention and improve processing speed.
- Unlimited payment processing
- 5 user accounts
- Email & phone support
- Quarterly platform updates
- Standard SLA (24hr response)
- Automated compliance monitoring
- Unlimited audit reports
- Policy update notifications
- Document management
- Dedicated compliance support
Compliance Management Suite
Stay ahead of regulatory requirements effortlessly
Regulations governing benefit payments change frequently. Our compliance suite automatically tracks these changes and flags where your processes need updating. Every action within the system generates an audit trail that meets regulatory standards.
What's included
- Automated GDPR compliance checking and reporting
- Complete audit trail generation for all payment activities
- Policy change notifications with implementation guidance
- Pre-built report templates for common audit requests
- Data retention management with automated archiving
- Access control monitoring and permission auditing
- Incident tracking and resolution documentation
- Quarterly compliance health assessments
Ideal for
Organisations facing regular audits or those transitioning to new regulatory frameworks who need documentation and evidence readily available.
Data Migration Service
Transfer your existing records without disruption
Moving from legacy systems presents significant risk if not handled correctly. Our migration service has successfully transferred over 2 million recipient records from various platforms without a single payment interruption.
What's included
- Comprehensive data mapping from legacy systems
- Multi-stage validation to ensure data integrity
- Parallel running capability to verify accuracy before cutover
- Historical data preservation with full audit trail
- Integration with legacy systems during transition period
- Data cleansing and deduplication
- Post-migration verification and reconciliation
- Rollback capability if issues emerge
Ideal for
Organisations moving from legacy systems or consolidating multiple databases into a single platform.
- Up to 50,000 records
- Full data validation
- Parallel testing period
- Migration support team
- 30-day post-migration support
- Custom-branded portal
- Mobile-responsive design
- WCAG 2.1 AA accessibility
- Secure document upload
- Integration with main platform
Recipient Portal Development
Self-service access reduces administrative burden
When recipients can check their own payment schedules, upload required documentation, and receive status updates directly, your team spends less time answering routine enquiries. Our portals are designed with accessibility as a primary consideration.
What's included
- Secure login with multi-factor authentication options
- Payment history and upcoming schedule visibility
- Document upload with automated validation
- Secure messaging with your team
- Notification preferences management
- Mobile-responsive design that works on all devices
- WCAG 2.1 Level AA accessibility certification
- Integration with your existing payment platform
Ideal for
Organisations looking to reduce call centre volume and provide recipients with more autonomy over their benefit information.
Training & Support Package
Expert guidance when you need it
Technology only delivers results when your team knows how to use it effectively. Our training goes beyond basic system navigation to cover process optimization and best practices developed across hundreds of implementations.
What's included
- Dedicated account manager who learns your organisation
- Custom training sessions tailored to different user roles
- Ongoing access to training materials and documentation
- Priority support line with guaranteed response times
- Quarterly review meetings to identify optimization opportunities
- Early access to new features and beta testing programs
- Direct escalation path for urgent issues
- Monthly usage reports with recommendations
Ideal for
Organisations with high staff turnover or those implementing multiple services who need consistent support and knowledge transfer.
- Dedicated account manager
- Priority support (2hr response)
- Unlimited training sessions
- Quarterly strategy reviews
- Early feature access
- Custom report builder
- API access
- Automated report scheduling
- Data export in multiple formats
- BI tool integration support
Advanced Analytics Module
Transform payment data into strategic insights
Understanding patterns in your benefit payments helps you forecast budgets, identify fraud, and optimize resource allocation. Our analytics module makes complex data accessible to stakeholders at all levels.
What's included
- Custom report builder for ad-hoc analysis
- Trend analysis showing payment patterns over time
- Anomaly detection to flag unusual activity
- Forecasting tools for budget planning
- Automated report scheduling and distribution
- Data export in multiple formats (CSV, Excel, PDF)
- Integration with business intelligence tools
- Visual dashboard builder for stakeholder presentations
Ideal for
Organisations needing detailed insights for strategic planning, budget forecasting, or performance reporting to governing bodies.